nebaje Privacy Policy

Introduction and Scope

nebaje ("we", "us" or "the platform") is a premium online gaming service operated for users in Bangladesh. This privacy policy ("policy") applies to the nebaje website and all associated services.

This policy tells you what kinds of personal information nebaje collects, why it is collected, how that information is used and stored, and the circumstances under which it may be shared with third parties. By using nebaje's services you are expressing your agreement to the terms of this privacy policy.

We may update this policy from time to time. We will notify you in a timely manner of any significant changes. Continued use of the service after an update indicates that you have accepted the new policy.

What Information We Collect

nebaje collects the following types of personal information from its users:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (when identity verification is required)
• Residential address
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket or Upay account numbers (for transaction processing)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical Information

• IP address and device information
• Browser type and version
• Log data relating to visit times and usage patterns
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting and game play history
• Preferred game categories and betting patterns
• Bonus and promotion usage information

Purposes of Using Information

nebaje uses the collected information for the following purposes:

3.1 Service Delivery and Operations

Information is used to create and manage your account, process financial transactions, keep gaming services running, and improve the quality of your service.

3.2 Identity and Age Verification

Verifying a user's age and identity to ensure responsible gaming and prevent unauthorised use is a legal obligation of nebaje. Only persons aged 21 or older may use nebaje.

3.3 Security and Fraud Prevention

Technical and financial information is analysed to protect accounts, prevent money laundering (AML), and detect and stop fraudulent activity.

3.4 Customer Support

Your information is used to communicate with you directly, resolve issues, and provide 24/7 live chat support.

3.5 Legal Compliance

Necessary information is retained and used to comply with applicable laws and regulations and to submit reports to regulatory authorities.

3.6 Personalised Experience

Information is used to provide relevant offers, promotions and game recommendations based on your preferences and activity.

Storage and Protection of Information

nebaje applies the highest industry-standard technical measures to protect your personal information.

4.1 Encryption and Security

• All data transmissions are secured through SSL (Secure Socket Layer) encryption technology
• Passwords and sensitive information are stored using industry-standard hashing algorithms
• Security is ensured through firewalls and intrusion detection systems
• Regular security audits are conducted

4.2 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary after the service ends to meet legal requirements. Financial transaction data is retained for the period prescribed by applicable financial regulations.

4.3 Limited Access

Only authorised nebaje staff may access your personal information, and their access is limited to the information necessary for carrying out their professional responsibilities.

Sharing Information with Third Parties

nebaje does not sell or rent your personal information. However, information may be shared to a limited extent in the following circumstances:

5.1 Payment Service Providers

The minimum information necessary to process transactions through bKash, Nagad, Rocket and Upay is shared with these payment service providers. This information is used solely to complete transactions.

5.2 Technology and Game Service Providers

Game service providers including PG Soft, Pragmatic Play, JILI and Spribe, as well as technology partners, may receive limited technical information necessary only for operating their respective services.

5.3 Legal Obligations

We may be legally required to provide information in response to a court order, a lawful request from a law enforcement agency, or an applicable legal obligation.

5.4 Business Transfers

In the event of a merger, acquisition or asset sale, user information may be transferred. In such a case the new owner will also be bound to comply with the terms of this privacy policy.

Outside the circumstances listed above, nebaje does not share your personal information with any third party without your prior consent.

Cookies and Tracking Technologies

The nebaje website uses cookies and similar tracking technologies to improve the quality of its service.

6.1 Types of Cookies

• Essential cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Functionality cookies: For remembering your preferences and settings, such as language selection.
• Analytics cookies: For understanding website usage and improving the service.
• Security cookies: For detecting and preventing fraudulent activity.

6.2 Cookie Controls

It is possible to control cookies through your browser settings. However, disabling essential cookies may cause some nebaje services to not function properly.

Your Information Rights

As a nebaje user you have the following rights regarding your own information:

7.1 Right of Access and Review

You may request details of the information nebaje holds about you at any time. We are obliged to provide the information within a reasonable timeframe.

7.2 Right of Correction

If there is any inaccuracy or incompleteness in your information, you may request a correction by contacting us through our 24/7 live chat or at [email protected].

7.3 Right of Deletion

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations it may be necessary for us to retain some information for a specified period.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. If you object, we will stop using your information for that purpose.

7.5 Right to Close Account

You may request the closure of your nebaje account at any time. Even after an account is closed, some information will remain retained for a specified period due to legal obligations.

Protection of Minors' Information

nebaje strictly does not provide any service to persons under the age of 21. We do not knowingly collect any personal information from minors.

The age verification process at registration is mandatory. If it comes to our attention that a person has opened an account using false information and is under the age of 21, that account will be closed immediately and all collected information will be deleted.

If a parent or guardian believes their minor child is using nebaje, please contact us. We will take action as quickly as possible.

External Links and Third-Party Services

Third-party game software and payment gateway services are integrated into the nebaje platform. These third parties have their own privacy policies that apply to the information they collect.

nebaje is not responsible for the data collection or processing practices of these third parties. However, we work only with trusted and industry-recognised service providers who maintain internationally accepted data protection standards.

Policy Changes and Updates

nebaje reserves the right to change or update this privacy policy as needed. If any significant change is made, we will notify you in the following ways:

• By posting a notice on the website
• By sending a notification to your registered email address
• By requesting your consent to the changes at login

Continued use of the service after a change indicates that you have accepted the updated policy. We recommend that you review this page regularly.